Refund Policy

Effective date: To be announced (the day international sales open)

This page explains Article 8 of the Terms of Service in plain words. If this page and the Terms of Service differ, the Terms of Service prevail.

1. 14 days, full refund, before you activate

You can ask for a full refund within 14 days of the payment date, as long as you have not yet converted your account to the Full Version.

Paying and activating are two separate steps. After you pay, the program shows you that activation starts delivery of the digital content and limits cancellation, and asks you to confirm. Until you confirm, you can get all of your money back within 14 days.

Before buying, you can try the program free for 30,000 characters, so that you can decide with confidence.

2. After you activate

Once you have activated the Full Version, cancellation is limited to the extent permitted by applicable law. You still receive a full refund if:

• the program does not run properly on your computer and we cannot fix it within 7 days;
• a main feature we announced is missing;
• you could not use the service for more than 30 days because of our fault.

3. How to ask

Email tovilabcompany@gmail.com with the email address you used to buy and your order number (it is in your Paddle receipt). We reply within 3 business days.

Refunds are issued by Paddle, our reseller, to your original payment method. Your bank may take a few more days to show it.

4. Your rights under local law

Nothing on this page limits any right you have under the mandatory consumer protection laws of the country where you live.